1.1 We offer customers the option to request a refund or exchange up to 14 days after receiving your Product(s). If you are a consumer, you have certain legal rights if you purchase Products which then turn out to be faulty. You can obtain further information about these legal rights by contacting the Citizens Advice Bureau (www.citizensadvice.org.uk or call 03454 04 05 06).
1.2 If 14 days have gone by since the product was delivered to you, unfortunately, we can’t offer you a refund or exchange.
1.3 Refunds
2 If you are unhappy with your Product(s) and would like to return your purchase this can be arranged by simply returning to Vintage-Electrical Ltd. You must notify us via email at info@vintage-electrical.co.uk and send the items back within 14 days of receiving the Product(s) and return the item in its original packaging together with proof of purchase.
2.3 Upon receipt of your Product(s) we will:
2.3.1 inspect them to check that they are in their original packaging and are suitable for resale. Should the Products fail the inspection they will remain your property and you will be responsible for their collection.
2.3.2 refund you the price you paid for the Products. However, please note we charge a £14 per item restocking fee. Please note there is a £22 restocking fee on large items which include stools, ottomans, benches and floor lamps. We are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
2.3.3 make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Product back from you, or after you inform us of your decision to cancel the Contract.
2.4 We recommend that you ensure the Product(s) during transit and put into another box or wrap well to protect the original packaging.
2.5 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
3. Exchanges
3.1 We hope that you love your Products, but we will happily replace or exchange your Product(s) if they are defective or damaged, or if you change your mind provided that you notify us within 14 days of receiving the Product. Please note that any missing or wrongly sent items must be reported within 48 hours.
3.2 If your item is damaged or faulty and you would like a replacement Product, you will need to send us evidence of the damaged item and notify us within 14 days of delivery. Just send us an email at info@vintage-electrical.co.uk and we will proceed with the exchange as soon as possible.
3.3 If you change your mind within 14 days of receiving your Product, and would like to exchange your Product for another one on our site, just send us an email at
info@vintage-electrical.co.uk
Please note that you will be responsible for paying for your own delivery costs.
3.4 If it is impractical to offer a replacement product for any item that is damaged or faulty, we reserve the right to offer a repair, an allowance for a repair, or alternatively a refund for your purchase.
Please note that for returns or exchanges, you will need to send them to the address below:
VINTAGE-ELECTRICAL LTD
25 BRYGGEN RD,
LINCOLN COURT
KINGS LYNN,
NORFOLK,
PE30 2HZ
